Ash - Platinum Blend

Order Policies
Order Policy: 

ALL SALES ARE FINAL! We do not do refunds or exchanges unless the product was damaged by the sender. If a product is defective/damaged (torn lace leaking bottle, etc.) it must be shipped back to the merchant within 30 days of purchase before an exchange will be issued. Product(s) must be completely unused and unaltered in order to be reimbursed. Please contact us within 24 hours of receiving your package at byracquel@gmail.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Shipping Policy:

• We only ship to billing addresses associated with the credit/debit card used for processing payment.
• Any credit card fraud and theft of our products will be prosecuted to the fullest extent of the law. We can not process your order if your billing address is different from your shipping address. In some cases supporting documentation is accepted.
• Orders will take 2-3 days to process
• The standard shipping time on all wigs are 14-21 business days. No rush orders will be accepted

PLEASE NOTE: Once products have been shipped, I am not responsible for any issues that arise with lost, held, or stolen packages. Ownership of a package transfers immediately to the buyer upon delivery of the package to the shipping carrier.

• We are not responsible for lost packages in the mailing system. 
• We do not control the shipping carriers.

Incorrect Address: If you provide an incorrect address at the time of purchase and your order has already been shipped, I am not responsible for any delay/non-receipt of package due to your error. Any issue with delivery must be taken up with the shipping carrier.

Please do not wait last minute to place your order. We will provide you a delivery confirmation and tracking number when you place your order based on the information received from our shipping carrier. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. If your package is delayed we will not offer a reimbursement of shipping charges. Please contact us for additional information.